Established in 1990, the Canadian Home Care Association (CHCA) is a national non-profit membership association dedicated to advancing excellence in home and community care.
A core part of our eiCOMPASS Project involves collaborating with home-based palliative care providers to facilitate the implementation of the Canadian Interdisciplinary Palliative Care Competency Framework, along with an array of Emotional Intelligence online training programs and tools. We are achieving this objective through our SPRINT Implementation Collaborative.
SPRINT Collaborative Approach
Our SPRINT Collaboratives draw inspiration from the Institute for Healthcare Improvement’s Collaborative Model for Achieving Breakthrough Improvement. The Collaborative model facilitates rapid and effective changes that require minimal investment and time, yet deliver significant results. Teams involved in the SPRINT Collaborative access resources and expertise to adapt and implement new practices that positively impact patient care.
- Implementation Science: The SPRINT Collaborative employs the COM-B model of Behavioral Change to help teams plan, execute, and manage the human side of change management. This approach addresses potential barriers and helps in realizing their goals.
- Knowledge: Leveraging experience and collaboration, the SPRINT Collaborative fosters sharing and customized coaching to tap into the collective wisdom of the collaborative, adopting proven methods more efficiently.
- Quality: The SPRINT Collaborative uses the PDSA Model for Improvement to adapt, evaluate, and implement strategies, supporting effective change management.
- Subject Matter Experts (SMEs): SPRINT Teams gain access to expertise and experience provided by SMEs. These individuals possess deep knowledge in clinical and/or operational elements, essential for successfully supporting leading practices.
Sprint Team On-Boarding
The CHCA SPRINT On-Boarding Forum, held on September 27 & 28, was a dynamic two-day event that provided 45 participants from SPRINT Collaborative teams with essential skills and knowledge.
The first day of the on-boarding session informed and inspired SPRINT teams, equipping them with a core understanding of emotional, technical, and strategic competencies necessary to lead successful initiatives over the nine-month collaborative.
- JP PAWLIW-FRY on the ‘Science of Emotional Intelligence,’ reinforced the crucial role of Emotional Intelligence in developing leaders who can manage stress, inspire teams, and maintain empathy in changing and uncertain environments.
- Subject Matter Experts: SUSAN BLACKER, Provincial Clinical Co-Lead at the Ontario Palliative Care Network, and KATHLEEN YUE, Director of Strategic Initiatives at the British Columbia Centre for Palliative Care, highlighted the importance of competency frameworks in maintaining high standards in palliative care.
- Quality improvement methods were unpacked by MIKE HINDMARSH, President of Hindsight Healthcare Strategies, while Dr. JULIA MOORE, Executive Director of The Centre for Implementation, led a discussion on ‘Implementation Science,’ offering insights into evidence-based practice implementation. NADINE VALK, a Certified Team and Individual Coach, presented on the transformative power of coaching in creating meaningful change within organizations.
The second day of the CHCA SPRINT on-boarding forum immersed team members in practical workshops designed to advance their understanding of and ability to use key tools and methods in preparation for their projects. Showcasing the SPRINT Tools created by the CHCA: the Emotional Intelligence (EI) Microtraining Courses and Conversation Guides for Palliative Care Emergencies.
SPRINT Road Map
A 9-Month Journey of Testing, Adapting and Implementing the Competency Framework
The eiCOMPASS SPRINT Collaborative is refining home-based palliative care providers’ approaches to care and empowering their nurses and personal support workers to provide care that’s not just skilled, but compassionate and emotionally intelligent. By focusing on the triad that defines competency — skills, knowledge, and attitude — the SPRINT Collaborative uses the Canadian Interdisciplinary Palliative Care Competency Framework and EI Training Courses as a foundation to raise the standard of patient-centered care, where proficiency embraces empathy in every interaction. Teams are collaborating to achieve the following milestones from September 2023 to May 2024.
This project has been made possible through a financial contribution from Health Canada.
The views expressed herein do not necessarily represent the views of Health Canada.