Across Canada, home-based restorative care services are helping individuals recover from unexpected injury or illness safely in their own homes. Restorative care is an effective solution to hospital overcrowding and hallway health care. It focuses on enabling patients and empowering their caregivers. By developing and using emotional intelligence, health care providers can support and empower caregivers through emotional cycles of change as they take on and manage their caregiver role.

Restorative care programs help individuals adapt to their condition by learning or re-learning the skills needed to function in everyday life. Family caregivers’ active involvement and understanding of the care interventions are essential to the success of these programs. Caregivers must have the familiarity, confidence, and ability to support the care recipient’s recovery and independence.  Although health care providers recognize the important role of caregivers, caregivers themselves often do not feel supported. Fundamentally, it is not WHAT a provider does to support caregivers, but how they empower them that is crucial.

Partners in Restorative Care (PiRC), a three-year project running from 2019 to 2022, will bridge this gap by creating, testing, and implementing co-designed educational program.


The CHCA is working with select project partners to co-design an innovative learning program that includes on-line self-directed learning modules and facilitated group sessions.   Project partners will be supported to implement, test and adapt the new training. Our project partners are:

CarePartners provides personal support workers, rehabilitation services and nursing care for patients in homes, schools, retirement homes, clinics, and workplaces. They offer health professionals a great place to work and families a great place to find high quality health care.  Their services are available across Ontario, in both urban and rural communities.

For 30 years, Closing the Gap Healthcare has been providing health care services that enable Canadians of all ages to heal and thrive – living their best lives, as measured by tangible outcomes

Helping individuals and families who require supportive, palliative, and acute care services to remain independent in their home.

Through their newly developing Home First approach, Eastern Health is working to provide timely access to supports and services for individuals in the home and community.

Ontario’s leading provider of innovative home health care, senior companionship services and specialized services; providing patients with seamless service through a Total Care model.



Emotional Intelligence (EI) is the core subject for the PiRC Learning Program. Specific EI domains and competencies were selected based on needs analysis outcomes and consultations with caregivers and health care providers. The program is organized around the four domains of emotional intelligence. Each module focuses on a specific domain, introduces a key competency associated with that domain and explores some practical behaviours related to that competency.


In response to the unprecedented challenges resulting for the COVID-19, the CHCA applied our knowledge of emotional intelligence to understand the impact of COVID-19 on caregivers and create tools for health care providers to support and empower caregivers.

Understanding the Impact of COVID-19 on Caregivers Infographic

A Quick Step Guide Using Emotional Intelligence Skills to Support Caregivers During COVID-19

Caregivers’ Experiences with Technology and COVID-19 Infographic

SPRINT Exchange Group Sessions

Emotional Self-Awareness

May 11, 2022
Developing highly emotionally intelligent behaviour starts with the ability to perceive emotions and practice mindfulness

The launch of the new CHCA Emotional Intelligence (EI) Education Program through the introduction of key EI competencies to the staff from our SPRINT-PiRC Implementation Collaborative teams.  This session covered:

  • Self-Awareness and it’s role in emotional intelligence
  • Emotional intensities and triggers
  • The Head- Heart- Hands lens for understanding caregiver’s experiences through change

Ways to practice mindfulness and become more self-aware

Quick Facts

of hospital beds are occupied by patients who no longer require acute care and can be cared for in their homes if given appropriate supports. Canadian Institute for Health Information, 2010

16% of caregivers
providing care for seniors receiving home care reported distress related to their role. Canadian Institute for Health Information, 2010

of home care clients manage without an informal caregiver. Canadian Institute for Health Information, 2010

shift in ALC patients from acute care settings to home care would result in $35 million in savings. Health Council of Canada, 2012


Seniors and Alternate Level of Care: Building on our knowledge

This study provides an in-depth look at transitions from acute care to the community. It showcases three Canadian Institute for Health Information (CIHI) data holdings that inform health system planning about the care needs of elderly Canadians who wait in hospitals for placement in the community. Download the tools

Home First – High Impact Practice

This High Impact Practice describes how the health system partners in the Mississauga Halton Local Health Integration Network employed two key strategies to respond to the increasing number of individuals designated as ALC (alternate level of care). The strategies targeted the increasing number of people needing care and the process for designating individuals to long-term care placement. Download the HIP

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