Draft 10 | CHCA

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Competency is the ability to perform tasks effectively, integrating skills, knowledge, and attitudes in real-world situations. The eiCOMPASS Project supports frontline care providers in adopting the Canadian Interdisciplinary Palliative Care Competency Framework. By supporting the framework with emotional intelligence tools, the project enhances the delivery of emotionally intuitive, competency-based palliative care. Download the Project Backgrounder

Enhancing Emotional Intelligence in Palliative Care

Patient-centered, compassionate care begins with understanding the emotional needs of patients and families. The eiCOMPASS Project offers tools and resources to help care providers integrate emotional intelligence skills into their daily practice, improving the quality of palliative care delivery.

Be Prepared

Conversation Guides

Offer essential information on palliative care emergencies, a conversation checklist, and easy-to-use tools to support and empower patients and caregivers at home.

Access the Guides

Emotional Intelligence

Practice Aids

To develop mindfulness, communication, empathy, stress tolerance, relationship building, and shared decision-making for improved patient care.

Check out the Aids

EI and Palliative Care

Knowledge Seminars

Offers 5 webinars to strengthen home care providers’ emotional resilience, communication skills, and compassionate care delivery.

Register for a session

Emotional intelligence is going to help staff on a whole new level where they can deal with their feelings better. In palliative care, we absorb a lot of what happens to our patients.

Jennifer Malley, Palliative Resource Nurse, Medavie Health Services New Brunswick – Extra- Mural Program, SPRINT Participant

I think that there’s so much value to emotional intelligence and its application specifically to this population. It is a skill that can be also used with all of our clients in home care.”

Janet Kalbfleisch, Director, Care & Community, Yukon Health & Social Services, SPRINT Participant

Setting the Standard for Palliative Care

The Canadian Interdisciplinary Palliative Care Competency Framework establishes a minimum national standard for palliative care in Canada. It provides a comprehensive outline of core competencies for offering exceptional palliative care. For home-based palliative care providers, the Competency Framework provides a roadmap for ensuring holistic, individualized, and culturally sensitive care.

Competency Framework | Framework at a Glance

Expert Perspectives on the Framework

Recognized leaders in the field of paliative care in Canada are championing the Competency Framework as a tool for planning and excuting team-based care, educating and preparing new providers, enhancing equitable access to care, ensuring patient-centred compassionate care and setting a benchmark standard for pallitive care in Canada.

Read about palliative care experts’ views on the value and use of the Canadian Interdisciplinary Palliative Care Competency Framework.

Visit the testimonials page

Building Competencies in Palliative Care:

The SPRINT Implementation Collaborative

Working with 14 home care organizations from across the country, the CHCA facilitated the implementation of the Canadian Interdisciplinary Palliative Care Competency Framework, EI Courses, and BePrepared Conversation Guides. Through the 9-month CHCA SPRINT Implementation Collaborative (September 2023 – June 2024), teams achieved transformative outcomes by:

Identifying learning gaps and prioritizing palliative care domains: Setting clear goals and addressing competency gaps through self-assessments.
Enhancing Skills, Knowledge, and Attitudes:
– Incorporating expert-recommended training and share learnings.
– Developing EI skills through self-directed online courses and EI Essentials Toolkit.
– Improving communication with the BePrepared Conversation Guides.
Implementing and refining change ideas through PDSA Cycles
Overcoming Barriers with the COM-B Model for sustainable behaviour change.

Learn more about the SPRINT Implementation Collaborative

I think Emotional intelligence changes practice. How we approach conversations, being present, being aware, and remembering that we’re working with people.

Royanne Gale, Director Clinical Quality and Palliative Programs, Care Partners, SPRINT Participant

This project has been made possible through a financial contribution from Health Canada.
The views expressed herein do not necessarily represent the views of Health Canada.

Established in 1990, the Canadian Home Care Association (CHCA) is a national non-profit membership association dedicated to advancing excellence in home and community care.

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